Sales Operations Manager

Sales Operations Manager

Salary: £55,000 – £70,000 pa, DOE

Location: London – Hybrid working model

Benefits: Comprehensive & competitive benefits package

Channel Experience: VAR, IT Reseller, Vendor, Distributor

Roles & Responsibilities

Sales Governance & Processes

• Define and maintain standardised sales processes, monitoring compliance and create accountability mechanisms to ensure consistent and repeatable execution.
• Establish sales governance frameworks, including qualification criteria, pipeline stage definitions, forecasting cadence and activity expectations.
• Act as the key liaison between sales, marketing, finance and service teams to ensure process alignment.

Reporting & Analytics

• Develop and maintain dashboards and reporting across pipeline, forecast, quota attainment, activity, revenue and margin.
• Deliver regular business insights to sales leadership, finance and executive stakeholders.
• Build analytics that support revenue planning, segmentation, targeting and performance optimisation.
• Support leadership in Quarterly Business Reviews and strategic sales planning.

Territory & Quota Management

• Work with sales leadership to define territory models, account allocation and segmentation rules.
• Administer quota setting processes, workload distribution and annual sales plan deployment.
• Monitor and adjust territories and targets as business conditions evolve.

CRM & Workflow Management

• Own and maintain the CRM platform architecture, data structure, fields, rules, workflows and integrations.
• Develop and enforce CRM usage policies, ensure high standards of data hygiene, providing training and enablement initiatives where appropriate.

Incentive & Compensation Administration

• Own the administration of sales compensation plans, including logic, calculations, tracking and dispute resolution.
• Ensure timely and accurate incentive payment cycles aligned to payroll processes.
• Support design and modelling of compensation plans that motivate performance and align with business objectives.

Customer Procurement Portals & Digital Sales Enablement

• Oversee the setup, integration and ongoing management of customer procurement portals, e-commerce tools, CPQ systems, and digital buyer workflows.
• Identify improvements to procurement portal usability that reduce friction and improve customer experience.

Skills & Experience

• Previous experience within a Sales Operations, Commercial Operations, Revenue Operations or similar role.
• Previous experience working within the Channel – VAR, IT Reseller, Vendor, Distributor would be highly beneficial.
• Proven experience designing or optimising sales processes, data governance and reporting frameworks.
• Strong knowledge of CRM platforms and supporting SaaS tools.
• Excellent communication skills, highly organised, detail-oriented and execution-focused.
• Analytical mindset with the ability to translate complex data (using Excel/Sheets, Power BI, etc) into actionable insights for non-technical audiences.
• Experience with incentive compensation systems and modelling is advantageous.
• Comfortable working across multiple teams and influencing without direct authority.
• Proactive, commercially aware and adaptable character.

Due to the nature of our roles, candidates must be a UK resident. Please note that we cannot offer visa sponsorship or future sponsorship for overseas candidates.

For further information, please contact Alice McGlaughlin.