Account Associate-Inside Sales

The Account Associate – Inside Sales is an entry-level sales role with a defined career progression path into Account Executive or Account Manager opportunities.

Requirements

• Maintain showroom coverage from 8:00 a.m. – 5:00 p.m., Monday through Friday, ensuring a professional and responsive client-facing environment
• Interview and qualify walk-in customers, inbound inquiries, and prospective mid-market clients while providing consultative guidance on McCoy Rockford products and services
• Prepare quotes, pricing requests, sales orders, and completed specifications for Sales Administration processing
• Support creation of small-scale design plans and furniture layouts for mid-market customer opportunities
• Partner with the Showroom Director to support showroom presentations, hosted events, and client engagement activities
• Maintain showroom resources, including the Resource Library, finish samples, and vendor’red book’ database
• Perform manual and computer-assisted product, finish, vendor, and resource searches to support customer requests and sales opportunities
• Enter and maintain accurate customer, quote, and resource information within company systems and sales tools
• Identify, qualify, and track all customer, lead, showroom, and follow-up activity within CRM
• Monitor showroom traffic, inquiry trends, pipeline movement, and lead conversion opportunities
• Support achievement of revenue and gross profit goals through strong qualification, follow-up, and disciplined opportunity management
• Provide timely updates to sales leadership and Account Executives regarding customer needs, next steps, and pipeline activity
• Audit and Compliance
• Ensure quotes, orders, specifications, and client details are documented accurately and routed appropriately
• Follow company standards for CRM usage, order workflows, approvals, and documentation retention
• Maintain organized records of customer requests, showroom activity, and resource materials
• Ensure showroom materials, sample tools, and vendor resources remain current, accurate, and properly organized
• Systems / Process Improvements
• Identify opportunities to improve showroom workflows, inquiry responsiveness, and lead handoff efficiency
• Utilize CRM and sales tools to strengthen follow-up visibility and pipeline discipline
• Support improvements in resource organization, vendor database consistency, and showroom support processes
• Recommend workflow enhancements that improve readiness for progression into Account Executive or Account Manager pathways
• Sales Support & Professional Development
• Support Account Executives and Account Managers with administrative, client-facing, and sales coordination tasks
• Maintain professional and technical knowledge through sales meetings, manufacturer trainings, and product presentations
• Continue advancing industry and career knowledge through networking, market activities, and client-facing engagement opportunities
• Build foundational pipeline management, design support, and consultative selling skills in preparation for progression into more advanced sales roles

Benefits

• Medical, dental, and vision insurance
• PTO and holidays
• Professional development opportunities
• 401K with Company match of up to 2%
• Summer Fridays
• Mental health support
• Quarterly celebrations
• Competitive pay