Virtual, The National Association of Nurse Practitioners in Women’s Health (NPWH) seeks an energetic and skilled Membership and Marketing Manager. This position is ideal for a membership professional who is excited about improving the experience for our members and is seeking an opportunity to grow within an expanding professional organization. If you enjoy seeing the success of membership recruitment and retention marketing efforts, this position is for you!
This position is responsible for handling the day-to-day activities of the membership department, including membership marketing, recruitment and retention, and membership campaigns resulting in membership growth. S/he regularly interacts with members and provides excellent customer service, so members feel supported by NPWH and understand the value of their membership. This position manages the Social Media and Digital Communications Associate. This position will collaborate with the Social Media and Director of Operations.
Membership Operations and Customer Service
Develops and manages annual plans for membership recruitment, retention, and engagement.
Oversees the membership business process and data standards used in the association management system YM.
Works with the CEO to prepare and manage the department budget.
Working with the Director of Operations, develops and disseminates monthly membership reports.
Working with the Director of Operations, ensure renewals are conducted in a timely manner, including paper and email reminders
Supports team when needed with oversight of email mailboxes, and responds accordingly to various member requests
Manages all activities related to conferences in which NPWH has a presence. This includes selecting collateral materials, packing, shipping, inventory management, and organizing materials to be shipped to the conference site.
Supports the annual meeting with onsite customer service to members and registrants
Membership Recruitment and Retention
Works with NPWH Team to develop and implement membership recruitment, retention, and engagement strategies.
Manages all recruitment and retention mailings, including creating data files, ensuring adequate supplies, and managing the mailing process.
Working with the accounting team, tracks the information of membership payments.
Manages onboarding and engagement of new members. Conducts new onboarding seminars for new members every other month.
Connects with members to articulate membership benefits, engage them further with the association, and strategize to increase our membership growth.
Other duties as assigned.
Working with the Social Media and Communications Associate, managing the membership marketing & communications schedule, and coordinating activities with and internal stakeholders.
Coordinates department contributions to NPWH publications.
Tracks marketing efforts and works with the team to improve outreach results.
Oversees the Social Media and Communications Associate.
At least four years of progressive membership or customer service experience.
Demonstrated record of achievement in recruiting and retaining members.
Solid skill set in marketing and communication; sales experience a plus
Excellent oral and written communication skills, including ability to write succinctly and persuasively, as well as interact effectively and cordially with members (via phone, email, and in-person)
Experience working with a membership database (Your Membership (YM) is a plus); demonstrated ability to manage and maintain data records with accuracy and thoroughness.
Demonstrated ability to effectively plan, organize, prioritize, and manage complex projects with limited supervision.
Ability to work independently, but also contribute to a collaborative team environment.
Must be energetic, self-starting, solutions and detail-oriented, and have a strong commitment to the mission and goals of the association.
Ability to travel as needed, including mandatory travel to the Annual Conference each fall (1 week)
Bachelor’s degree in marketing, communications or a related field, or equivalent combination of education and experience.
NPWH is an equal opportunity employer and encourages applications from women, people of color, people of all gender identities and sexual orientations, veterans, and people with disabilities.
Job Type/Location: The full-time position is salaried at $65,000-$70,000 per year. NPWH offers a healthy work-life balance and a comprehensive benefits package that includes: vacation beginning at 2 weeks (accrued) in the first year and increasing with additional years of service; accrued sick days; and additional time off, including all federal holidays, the week between Christmas and New Year’s, comp days after the annual conference, and two floating holidays to use throughout the year. NPWH also offers medical/dental benefits (NPWH covers 100% of this cost for the employee only), a 10% 401K contribution, a collaborative team environment, and opportunities for personal growth and professional development.
*Note: NPWH operates in a full remote virtual environment. You must be a self-starter and accountable to deadlines and meetings held virtually.
Applications must include two writing samples from a membership campaign, a 1-page cover letter, and CV. Applications without writing samples and cover letter will not be reviewed. Submit applications here: https://www.surveymonkey.com/r/MembershipMarketingManager