Director, Customer Lifecycle Management

Manage end-to-end customer lifecycle operating systems with data orchestration, cross-functional coordination, and customer engagement to achieve customer retention, NPS, and maximize customer lifecycle value.

Requirements

• Manage end-to-end customer lifecycle operating systems
• Establish a Customer Operation system
• Define a data-driven & engagement-oriented customer operation system
• Manage customer DATA system
• Define product offerings and portfolio management
• Leverage E-commerce for value generation, customer engagement & insights
• Coordinate cross border business operations
• Provide analytics services to internal company business units
• Lead data-driven capability development
• Oversee data governance
• Develop and execute a comprehensive customer operations strategy
• Deploy data-driven, segment-based tactics
• Oversee end-to-end program management
• Lead daily community operations
• Drive digital services sales to achieve MAD targets
• Lead end-to-end sales operations using data-driven strategies
• Optimize sales channels through incentive structures
• Manage online sales platforms and operational tools
• Pioneer sales innovation
• Monitor digital service stability
• Drive efficient issue resolution
• Provide end-to-end support for digital services
• Regular HQ sharing & exchanging China digital services sales activities & performance
• Team development: to re-shuffle a customer operation team and operations

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance