Director, Customer Lifecycle Management

Manage end-to-end customer lifecycle operating systems, establish a customer operation system, and drive digital services sales to achieve customer retention and maximize customer lifecycle value.

Requirements

• Bachelor Degree or above in Economics/Commerce/Management (with marketing/sales focus)/Business Administration Management/ Customer experience management/ Data Analysis and Management related majors
• At least 10 years direct working experience in user operations, Sales & Marketing, E-commerce relevant function areas in international company/projects
• Prefer 5 years or above experience in auto industry, familiar with auto value chain cover sales marketing, after sales services, network management
• At least 3 years experience in e-commerce area, knowing how to design, setup and operate e-commerce business, Auto e-commerce experience is highly preferred
• Team management experience with strong leadership skills and intercultural experience
• Experience in JV setup is preferred
• Must an early adopter to AI