Customer Operations Specialist at Manus, a general-purpose AI agent, will handle complex tasks, delegate workflows, and provide exceptional customer support. The role involves mastering the product, categorizing and processing user emails, and collaborating with the team to meet customer needs. The ideal candidate is a fast learner with a strong interest in AI and enjoys tackling ambitious problems.
Requirements
- Receive, categorize, and process daily user emails and direct messages
- Escalate complex or special issue emails to relevant departments
- Organize customer feedback and formulate/maintain comprehensive SOPs and operational rules
- Track user-reported bugs and maintain risk control records
- Conduct user research and leverage data analysis to generate insights
- Manage high-value user operations projects to push the product and company forward
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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