Sales Operations Manager

Overview

This is an opportunity to play a central role in improving sales performance and operational effectiveness within a growing business, offering both autonomy and real commercial impact in a flexible, home-based environment.

Client Details

A well-established organisation, this company has built a reputation for delivering high-quality products, services and solutions. As a medium-sized business, they focus on innovation and operational excellence to maintain their competitive edge in the market.

Description

An established, international business operating across packaging, fulfilment, and operational logistics solutions, supporting customers across multiple industries.

This is a home-based opportunity to join a growing commercial team in a role focused on improving the effectiveness, efficiency and scalability of sales operations across multiple channels.

You will work closely with sales leadership and cross-functional teams to optimise processes, enhance reporting capability, and help drive sustainable revenue performance.

Key Responsibilities

• Own and maintain Salesforce CRM systems to ensure data accuracy and effective usage across the sales function
• Produce reporting, dashboards and performance insights for senior stakeholders
• Create front end workflows in conjunction with ERP/SAP – Creating functionality and work arounds
• Analyse sales data to identify trends, opportunities and areas for improvement
• Improve sales and customer service processes, workflows and operating procedures
• Manage lead routing and hand off processes across marketing, sales and customer service
• Support training and adoption of sales tools and best practices
• Evaluate sales technology, monitor ROI and recommend improvements
• Support systems integration projects alongside IT and wider business teams
• Contribute to forecasting, pipeline governance and sales performance reviews
• Partner with sales and finance leadership to improve commercial decision making

Required Profile

• Track record within a sales, customer service/journey, commercial operations or sales operations environment
• Strong analytical capability with the ability to turn data into actionable insight
• CRM experience (Salesforce preferred) and familiarity with sales technologies
• Confident producing reports, dashboards and performance analysis
• Strong process improvement mindset with the ability to simplify ways of working
• Commercially aware, organised and highly proactive
• Comfortable working cross-functionally with multiple stakeholders

Desired Skills and Experience

• Sales Operations
• Commercial Operations / Revenue Operations (RevOps)
• CRM Management (Salesforce, HubSpot etc.)
• Sales Process Optimisation
• Pipeline Management
• Sales Performance Reporting
• Forecasting & Revenue Planning
• Data Analysis / Sales Analytics
• Customer Journey Mapping
• Lead Management & Qualification
• Conversion Optimisation
• Customer Lifecycle Management
• Funnel / Pipeline Conversion Rates
• Customer Experience (CX)
• Touchpoint Optimisation

Job Offer

• Competitive salary and package
• Home based (England)
• Challenging and rewarding role with opportunities for professional growth
• Report direct to senior leadership