Strategy is seeking a Customer Success Manager to serve as the primary bridge between enterprise customers and Strategy’s engineering, product, and go-to-market teams. The ideal candidate will have 7+ years of experience in a customer-facing Customer Success role and a strong understanding of cloud-native services, data modeling, and AI-driven analytics.
Requirements
- Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience)
- Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP)
- Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment)
- 7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment
- Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations
Benefits
- 401k Matching
- Generous Parental Leave
- Retirement Plan
- Tuition Reimbursement
To apply for this job please visit jobs.smartrecruiters.com.
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