Customer Success Manager

We are looking for a Customer Success Manager to serve as the primary bridge between our enterprise customers and our engineering, product, and go-to-market teams. As a CSM, you will own the full post sales lifecycle of a customer account portfolio, ensuring customers deeply integrate our cloud-native architecture and AI-powered analytics capabilities into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand.

Requirements

• Bachelor’s degree in business administration, Computer Science, Engineering, Data Science, or a related discipline (or equivalent practical experience).
• Hands-on experience with cloud-native services (microservices, Kubernetes, Docker) and major cloud providers (AWS, Azure, or GCP). A professional cloud certification is strongly preferred.
• Strong understanding of data modeling, ETL/ELT processes, semantic layers, and the lifecycle of Machine Learning models (MLOps and AI deployment).
• Familiarity with enterprise analytics, Business Intelligence tools, or AI-driven data platforms is highly desirable.
• 7+ years of experience in a customer-facing Customer Success role — such as Customer Success Manager, Technical Account Manager, Solutions Architect, Sales Engineer, or Technical Consulting — within a SaaS or enterprise software environment.
• Demonstrated experience managing strategic or enterprise customer accounts across complex, multi-stakeholder organizations.
• Ability to analyze usage data and platform telemetry to identify patterns, surface insights, and deliver data-driven recommendations for expansion and optimization.
• Exceptional ability to explain complex technical concepts (e.g., universal semantic layers, data fabric, cloud-native architecture) clearly to non-technical executive stakeholders.
• Strong project management and collaboration skills, with experience working across Sales, Product, Engineering, and Support functions.
• Familiarity with Agile development cycles and DevOps practices to support customer engineering teams effectively.
• Experience with CRM and customer success tools such as Salesforce, Gainsight, or equivalent platforms.
• English fluency (written and spoken) is required.

Benefits

• We are a company that values innovation and excellence, and we offer a range of benefits to support our employees in achieving their goals.
• We foster a culture of collaboration, creativity, and continuous learning, and we are committed to helping our employees grow and develop their careers.