Customer Experience Specialist

We are seeking a Customer Experience Specialist to cultivate and promote long-term customer partnerships with key accounts, manage dealer and direct contract business activities, and provide extensive service and consultation to MillerKnoll’s Distribution network and primary cross-functional areas.

Requirements

• Bachelor’s degree or equivalent years of experience
• 6-7 years’ experience in a customer service professional, sales, or a direct commercial customer contact position
• Experience with sales operations or in contract furniture industry with strong understanding of market and distribution channel
• Demonstrated experience working with business systems and technology
• Exceptional communication and presentation skills
• Demonstrated expertise creating, negotiating and implementing alternative solutions to a request or problem
• Proven ability to link customer satisfaction, quality and financial performance
• Analytical skills required – analysis, problem solving and project management
• Highly developed planning and organizational skills, time management skills
• Ability to positively drive and lead change
• Demonstrated ability leading and/or participating on continuous improvement teams/projects and pilot new technology, practices or business enhancements

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance