Senior Customer Success Manager (SaaS) – LATAM

Role Overview

We are looking for a Senior Customer Success Manager with a passion for client growth and operational excellence. You will be responsible for a portfolio of strategic accounts (enterprise) in the LATAM region, with accountability for their success, leading engagement, adoption, retention, and expansion.

What You Will Do

Your primary focus will be on engagement, retention, and client growth, building relationships that position you as a strategic advisor throughout the client lifecycle. This includes strategic account management, service segmentation, retention and churn prevention, growth and expansion, implementation and adoption, executive engagement, data-driven advice, CRM and operational excellence, and internal collaboration.

Why It Might Be a Fit

You will have the opportunity to evolve and assume greater responsibilities as we scale the LATAM business unit. You will work with AI-powered pricing and optimization solutions alongside retail leaders, play a key role in client retention and growth for Minderest in LATAM, and take full ownership of a strategic portfolio with a clear path to management.

Requirements

• Over 5 years of experience in Customer Success, Account Management, or similar roles with client ownership in SaaS B2B.
• Native Spanish speaker or bilingual (daily communication with LATAM clients will be in Spanish).
• Professional English (habitual communication with global internal teams).
• Track record of retention and expansion results in enterprise accounts (renewals, upselling, NRR).
• Strong analytical skills: Using data and BI tools for decision-making and executive conversations.
• CRM and modern customer success tools (HubSpot preferred) and Google Workspace proficiency.
• Availability and flexibility to cover LATAM time zones from Spain: Monday to Friday, 14:00 to 22:00 (CET), with some flexibility for better work-life balance.
• Legal residence in Spain.

Benefits

• Base Salary: Attractive base salary based on experience + bonus for achieving strategic department objectives, with potential for overachievement.
• Indefinite contract at full-time.
• Private medical insurance covered by the company.
• Paid vacations and flexible working hours (adapted to LATAM coverage).
• Professional development: Annual training budget to support your growth.
• Modern stack: Google Workspace, HubSpot, and integrated AI-generated tools in daily work.