We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration.
Requirements
- 5+ years in consulting, technical account management, customer success, or similar customer-facing roles in enterprise SaaS
- Hands-on experience with AI tools, prompt engineering, or automation workflows (highly preferred)
- Strong technical fluency with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead workflow transformation, platform adoption, and change management at scale
- Experience using analytics and data to drive decision-making and customer outcomes
- Ability to facilitate executive-level discussions and cross-functional workshops with credibility
- Proactive, ownership-driven mindset with the ability to operate independently in a fast-paced, ambiguous environment
- Native-level Japanese and business-level English proficiency required
- Experience in the Japanese enterprise market is highly advantageous
Benefits
- equity
- a wellbeing benefit
- a WFH equipment allowance
- an annual Learning & Development stipend
To apply for this job please visit miro.com.
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