Customer Success Manager role at MirrorWeb, responsible for protecting and growing a book of regulated financial services accounts. The successful candidate will have experience in Customer Success or Account Management in a B2B SaaS scale-up and a track record of serving compliance buyers in financial services. The role requires a structured thinker with high autonomy to operate at pace and build own systems where none exist.
Requirements
- Minimum Experience: Mid-level
- Experience serving compliance, risk, legal, or governance buyers in financial services — or a strong track record in adjacent trust-sensitive environments (healthcare IT, cybersecurity, legal tech)
- Structured thinker when it comes to account prioritisation: you know which accounts get a call this week and why
Benefits
- Comprehensive health coverage — medical, dental, and vision
- 401(k) with 3% non-elective employer contribution
- 20 days PTO + your birthday off + paid sick leave
- Enhanced family leave
- $100/month Juno flexible lifestyle allowance (wellness, learning, whatever matters to you)
- Equity Appreciation Rights — share in what we’re building
- Life assurance
To apply for this job please visit mirrorweb.bamboohr.com.
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