Director, Sales Operations DACH

Role Overview

The Director, Sales Operations — DACH is a senior leadership role responsible for the operational effectiveness, productivity, and go-to-market efficiency of Mitel’s sales organization across Germany, Austria, and Switzerland. The role sits at the intersection of strategy and execution, partnering directly with DACH Sales Leadership to drive performance through world-class processes, data-driven insight, and operational rigor.

What You Will Do

The Director will lead sales forecasting, planning, and budgeting processes across the DACH region, design and own the equitable allocation of sales quotas, and proactively monitor planning quality and process consistency. They will also lead go-to-market coverage models, account segmentation initiatives, and territory design scenarios.

Why It Might Be a Fit

The ideal candidate will have a proven track record leading analytically complex Sales Operations or Revenue Operations initiatives, deep expertise in CRM platforms, sales analytics, and operational tooling, and experience managing or overseeing formal bid and deal approval processes.

Requirements

• Bachelor’s degree from an accredited institution, or equivalent professional experience
• 5+ years in B2B sales, sales operations, or sales management
• Proven track record leading analytically complex Sales Operations or Revenue Operations initiatives
• Deep expertise in CRM platforms (Salesforce preferred), sales analytics, and operational tooling
• Strong experience in quota design, territory modelling, and go-to-market coverage optimisation
• Experience managing or overseeing formal bid and deal approval processes in an enterprise B2B environment
• Demonstrated ability to manage channel partner relationships and enforce rules of engagement in a direct/indirect sales model
• Exceptional communication and stakeholder management skills
• Fluency in German and English (written and spoken) — additional language skills in French or Italian are a plus
• Experience working in a matrixed, international organisation; prior experience in UCaaS, CCaaS, or enterprise technology is a strong advantage

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays