We are looking for a Customer Success Manager who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach. The ideal candidate will have 5+ years of experience in Customer Success, Account Management, or Client Services, and a background in advocating for customers. The role requires a mind for technology, entrepreneurial mindset, and team player skills.
Requirements
- 5+ years of experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
- Background and passion for advocating on behalf of your customers
- Mind for technology – ability to learn about MongoDB and databases
- Ability to act with a high level of autonomy
- Entrepreneurial mindset – ability to deviate from established procedure and build new process or practices
- Team player and passion for collaboration
- Prior exposure to database, cloud, and infrastructure technology
- Bilingual English and French
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
- Fertility assistance
- Generous parental leave policy
To apply for this job please visit www.mongodb.com.
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