Customer Experience Representative

The Customer Experience Representative provides high-quality professional service to customers, ensuring their needs are met throughout the customer experience. This includes order entry management, quoting, product and pricing inquiries, and issue resolution.

Requirements

• High school diploma or equivalent required
• 2+ years of customer service experience in a distribution, industrial, or B2B environment preferred
• Experience managing key or high-touch accounts is preferred
• Exceptional communication skills
• Excellent organizational skills
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred
• Ability to quickly learn and retain knowledge of product lines, services, and internal processes

Benefits

• Health insurance
• 401(k) plan
• Paid time off
• Paid holidays
• Tuition reimbursement
• Employee assistance program