Customer Experience Associate reports to Customer Experience Supervisor and works with internal and external customers to assist with various interactions, including test status communication, result resending, and account management.
Requirements
- High School degree or equivalent required
- Two- or Four-year undergraduate degree or certification preferred
- At least 2 years prior customer service experience
- Multi-lingual skills are a strong plus
Benefits
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Generous paid time off and company holidays
- Additional wellness and work-life benefits
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