Account Growth Associate – US Healthcare

The Account Growth Associate will work directly under the Presales & Solutioning Manager to support the management and growth of Neolytix’s existing client portfolio. The incumbent will act as a force multiplier for the Presales Manager — handling the coordination, data, and communication work that enables high-value opportunity conversations.

Requirements

• Draft, format, and send structured client communications (emails, follow-up notes, summary recaps) under the guidance of the Presales Manager
• Maintain a calendar of touchpoints with existing accounts and ensure timely, professional follow-through
• Prepare meeting agendas, pre-read documents, and post-meeting summaries for all client interactions
• Coordinate scheduling of discovery calls, review meetings, and upselling presentations with clients and internal stakeholders
• Build and maintain account profiles — capturing service usage, key contacts, contract renewal dates, and open opportunities
• Track and document upsell and cross-sell signals from client interactions and flag them to the Presales Manager
• Manage and update CRM or tracking tools with accurate, current account data
• Compile performance data and usage reports to support account review conversations
• Support the Presales Manager in building tailored presentations and proposals for existing clients
• Prepare leave-behind materials, one-pagers, and service showcases for cross-sell discussions
• Maintain a library of reusable presentation assets, case studies, and service collateral
• Liaise with delivery, operations, and marketing teams to gather information needed for client-facing materials
• Track open action items from client meetings and coordinate resolution across internal teams
• Support reporting to the Presales Manager on pipeline status, account health, and meeting outcomes