Corporate Account Manager (US)

Role Overview

Reporting to the Senior Director of Account Management, you will own a portfolio of customers across the United States, building strong, long-lasting relationships while maximizing the value derived from Netcraft’s services.

What You Will Do

Manage a book of corporate and SMB customers, drive renewals, identify expansion opportunities, and become a trusted advisor to stakeholders at every level.

Why It Might Be a Fit

This is an opportunity to join a growing Account Management team where you’ll have meaningful ownership, direct customer impact, and the chance to help shape how Netcraft engages and grows its customer base.

Requirements

• Proven success managing a commercial book of business with responsibility for customer retention, renewals, and revenue growth.
• Strong achievement against personal renewal targets (92%+) while consistently identifying and delivering expansion opportunities.
• Excellent written, verbal, analytical, and presentation skills, with the ability to tailor communication to technical, operational, and executive audiences.
• Experience building trusted relationships with customers and serving as a strategic advisor throughout the customer lifecycle.
• At least two years of experience managing a commercial book of business while delivering strong renewal and expansion outcomes.
• Self-motivation, determination, resilience, and a positive, solutions-focused approach.
• Strong ability to collaborate cross-functionally and cross-geographically to deliver outstanding customer outcomes.
• Comfortable presenting to senior stakeholders and translating technical concepts into business value.

Benefits

• 33 days vacation
• Generous enhanced family leave and pay
• Enhanced sick pay, increasing with length of service
• Equity Tracking Units
• Hybrid and flexible working options
• 401(k) Safe Harbor Plan with employer match
• Comprehensive private health cover, including medical, dental, vision and life insurance
• Meals, snacks, and drinks provided in the office
• Two paid Learning & Development days per year plus access to learning resources
• Two Volunteering Days per year
• Spot reward bonus scheme
• Employee Referral Bonus scheme