Global Head of Sales Operations

The Global Head of Sales Operations will partner with the Chief Customer Officer to drive strategy into measurable performance across regions, segments, and customer programs. The role owns the global sales operating system end to end and ensures clarity, discipline, data integrity, and predictable execution across a complex, multi-regional organization.

Requirements

• Drive the annual business planning process and quarterly forecasting cycles with Finance, GTM and Services teams.
• Maintain a single view of performance across all regions and segments.
• Lead business performance reviews, follow-up actions, and improvement plans across the organization.
• Own the global Sales Operations framework and programs including CRM, pipeline management, SELL process coordination, Salesforce (CRM), analytics and KPIs, Voice of the Customer (Net Promoter Score), and Sales Incentive Plans (SIP).
• Oversee financial forecasting with Finance, pipeline health and discipline, cross-functional business reviews and execution of actions.
• Ensure account segmentation, coverage models, and deployment of assignments and quotas are consistent across regions.
• Oversee the overall organizational governance for account plans, business reviews, and operating model for deal approvals.
• Maintain the business performance dashboard for the GSCO organization.
• Track metrics and drive actions for pipeline (health, quality), financial (order intake, revenue, sales margin), and sales performance and productivity.
• Provide insight to the CCO and Regional Leaders for risks, upsides and required actions or interventions.
• Own the Sales technology stack including CRM, account planning, forecasting, and analytics dashboards (pipeline, financials, customer satisfaction, operational topics).
• Drive adoption of core sales processes, tools and analytics platforms to simplify the operating environment and enable automation, real-time consumption, and data-driven decision making for sales and GTM teams.
• Lead transformation initiatives and the continuous improvement of tools, process workflows, reporting, and analytics that to improve efficiency, customer satisfaction, and business outcomes.