Customer Success Manager, Commercial (EST)

Nooks.ai is seeking a Customer Success Manager, Commercial to manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.

Requirements

• Sales domain expertise and experience working with GTM stakeholders
• 2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record
• 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
• 1+ years of SDR experience
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Benefits

• Competitive compensation
• Equity
• Generous perks
• Comprehensive benefits