Senior Contact Center Sales Specialist

This role involves being a Subject Matter Expert in the CX domain and supporting sales through technology knowledge.

Responsibilities

• Maintain Subject matter expertise in CX domain
• Support the closure of sales based on CX technology domain knowledge, including AI solutions with CX
• Address the CX technology conceptual challenges during the sales process
• Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
• Maintain awareness of the competitive landscape, market pricing, and strategy
• Contribute to the knowledge base of NTT DATA’s solutions and services
• Work with relevant technology vendors to understand their solutions
• Uncover and understand client business goals around Client Experience
• Articulate the solution/deliverables that the client requires
• Conduct functional gap analysis and address business issues raised by clients
• Contribute to client workshops and presentations
• Establish relationships with multiple client stakeholders
• Spot new sales opportunities within an account
• Pursue and land qualified leads identified by client managers
• Support the sales process and position technology solutions
• Execute on the sales strategy and define your own plan to achieve sales targets
• Develop and maintain clear account plans for appropriate clients
• Scope and document solutions to meet customer requirements
• Identify, assess and highlight client risks
• Collaboratively work with sales teams to successfully close deals
• Use NTT DATA’s sales methodologies and tools to drive the sales process
• Develop and implement an opportunity plan for regular check-ins with stakeholders

Qualifications

• Demonstrate success in achieving and exceeding sales and financial goals
• Mastery in developing meaningful customer relationships up to C-level
• Delivery of engaging sales presentations
• Proficiency in team selling approach
• In-depth knowledge of competitors and ability to apply successful sales strategies
• Ability to define sales strategy
• Client-centric approach to understand customer problems
• Flexible to adapt quickly to short, new missions or urgent deadlines
• Negotiation skills to craft beneficial solutions
• Strong business acumen
• Client Engagement and management Skills
• Sales Solution Skills
• Ability to drive sales teams and collaborate effectively

Requirements

• Solid sales experience in a CX technology or services environment
• Sound understanding of IT Managed Services environment
• Demonstrable experience of solution-based selling with a proven track record of sales over-achievement
• Prior experience in selling complex solutions and services to C-Level clients
• Experience in resolving a wide range of issues creatively
• Strong experience in networking with senior internal and external stakeholders
• Expert level capability and ability to work independently

Qualifications and Certifications

• Deep knowledge and understanding of the Contact Center landscape
• Experience with Contact Center solutions such as Genesys, Cisco, Nice, Amazon Connect
• Experience in Digital transformation of Customer Experience and automation processes

Company Description

NTT DATA is a $30+ billion trusted global innovator of business and technology services.

• We serve 75% of the Fortune Global 100
• Committed to helping clients innovate, optimize and transform for long-term success
• Invest over $3.6 billion each year in R&D
• Global Top Employer with diverse experts in more than 50 countries
• Services include business and technology consulting, data and artificial intelligence
• Part of NTT Group and headquartered in Tokyo