Customer Success Manager

Observe.AI is seeking a Customer Success Manager to drive customer adoption, value realization, and retention. The successful candidate will work closely with contact center leaders and executive stakeholders to help enterprises transform how they operate by deploying AI agents, copilots, and conversational intelligence, to drive meaningful process change, and achieve measurable business outcomes.

Requirements

• 5+ years of experiencing owning clients in a CSM capacity for a SaaS solution, with proof of value add
• Knowledge SaaS business models, customer success methodologies, and customer lifecycle management
• Strong communication, presentation, and interpersonal skills
• Strong organizational and project management skills
• Data-driven, process oriented individual who can point to ways you’ve up-leveled the product / process and people in your professional experience past

Benefits

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible Paid Time Off
• Additional Time to Recharge
• 401(k) plan
• Quarterly Lifestyle Spending Account
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits