Senior Customer Success Manager

Observe.AI is seeking a Senior Customer Success Manager to drive solution adoption, empower Contact Centers, and drive customer retention. The role will involve process change, product adoption, customer health monitoring, and executive-level relationships.

Requirements

• 5+ years of experience owning clients in a CSM capacity for a SaaS solution
• Knowledge of SaaS business models, customer success methodologies, and customer lifecycle management
• Strong communication, presentation, and interpersonal skills
• Strong organizational and project management skills
• Data-driven, process-oriented individual with a track record of up-leveling products/processes/people

Benefits

• Competitive compensation including equity
• Excellent medical, dental, and vision insurance options
• Flexible time off
• 10 Company holidays + Winter Break and up to 16-weeks of parental leave
• 401K plan
• Quarterly Lifestyle Spend
• Monthly Mobile + Internet Stipend
• Pre-tax Commuter Benefits