Sr. Customer Success Lead

Oleria is seeking a Sr. Customer Success Lead to own the full customer lifecycle from onboarding through operationalization, adoption, renewal, and expansion, and to serve as the voice of the customer inside Oleria. The successful candidate will have 5-8 years of experience in customer success, solutions consulting, or technical account management in B2B enterprise SaaS, with hands-on experience with identity platforms and a deep understanding of identity security challenges.

Requirements

• 5–8 years in customer success, solutions consulting, or technical account management in B2B enterprise SaaS—ideally in cybersecurity, identity, or infrastructure software
• Hands-on experience with identity platforms: Okta, Azure AD/Entra ID, AWS IAM, Google Workspace, or similar
• Ability to understand authentication protocols (SAML, SCIM, OAuth/OIDC) and how enterprise identity ecosystems connect
• Experience owning enterprise relationships at $100K+ ACV and navigating multi-stakeholder environments
• Ability to drive expansion revenue and understand signals that indicate a customer is ready to grow

Benefits

• Compensation that reflects value
• Health coverage
• Protection and peace of mind
• Time for what matters