CRM Manager

Role Overview

As CRM Manager, you will play a key role in shaping how millions of football fans engage with OneFootball every day. You will own our global CRM strategy, creating personalized experiences across email, push notifications, in-app messaging, and more.

What You Will Do

Define and execute OneFootball’s global CRM strategy, driving engagement, retention, and long-term user value across our products and audiences. Deliver personalized communication experiences by ensuring the right message reaches the right user at the right time.

Why It Might Be a Fit

You have 3+ years of experience in CRM, within a media, sports, digital, or e-commerce business, with a proven track record of driving engagement and retention.

Requirements

• 3+ years of experience in CRM, within a media, sports, digital, or e-commerce business
• hands-on experience with CRM platforms such as Airship, Braze, HubSpot, or similar tools
• experience in product marketing is a plus
• proficient with tools such as Google Workspace, Canva, Figma

Benefits

• Vacation days: 25 days (plus UK public holidays)
• Anniversary Days: 1 extra day each calendar year (up to 5)
• Birthday Day off: even if your birthday falls on a non-working day, you can enjoy the extra day off
• Personal days: 5 “OneFootball days” to use when life happens, no questions asked!
• Learning & Development Budget: set on a department level – to invest in meaningful development opportunities
• Mental Health Support via OpenUp
• Additional Pension Contribution for a secure future
• Private Healthcare
• Company-Issued MacBook to power your success!
• Enhanced Leave: Paternity Leave – 3 weeks fully paid for fathers & Maternity Leave – 6 weeks of fully paid leave for mothers
• Very cool office in Central London (Holborn) to come say hi and connect
• Remote Work Abroad: We offer flexibility for our employees to work remotely