Senior Revenue Operations Manager

Core Missions

As part of the RevOps team, the Senior Revenue Operations Manager is responsible for building a unified revenue engine, in collaboration with the revenue Heads (CMO, Head of Sales, Customer Care) across Marketing, Sales, and Customer Care (B2B & B2C). The role combines strategic alignment, process optimization, and data-driven insights to drive predictable growth and operational excellence.

The Senior RevOps Manager ensures process excellence, data accuracy, and cross-functional alignment to enable scalable and sustainable revenue growth.

Responsibilities

1. Process & Technology Optimization

• Evaluate and enhance existing processes to streamline workflows and improve overall efficiency.
• Implement best practices in revenue operations to drive scalability and sustainable growth.
• Assess and optimize the utilization of tools and technologies across revenue teams to improve productivity.

2. Data Analysis and Reporting

• Collaborate with the Data Analyst and Revenue teams to design and implement a scalable data governance framework ensuring accuracy, consistency, and compliance across all departments.
• Develop and maintain centralized, automated reporting systems to deliver clear insights into key revenue and performance metrics.
• Leverage data analytics to identify trends, uncover growth opportunities, and guide strategic decision-making across the organization.

3. Sales and Marketing Alignment

• Work closely with sales, marketing and customer care teams to ensure seamless coordination in lead generation, conversion, and customer retention efforts.
• Implement strategies to enhance the lead-to-customer journey and maximize revenue at each stage.
• Leverage CRM data to activate existing prospects and customers (Growth Enablement & CRM Activation).
• Provide clear visibility and predictability on revenue performance (Build dashboards for pipeline health, NRR, MRR, and forecasting).
• Ensure accuracy, completeness, and usability of all commercial data (Tools, Interconnexion Backend – Sales Stack).
• Work closely with the Head of Sales to support and accelerate new product and segment launches through data, process, and operational readiness (VOIP, E-SIM, Travel).

4. Training and Development

• Conduct training sessions for teams to ensure they are proficient in utilizing tools and following optimized processes.
• Stay informed about industry trends and emerging technologies, providing recommendations for continuous improvement.

5. Tools & Systems Integration

• Foster strong collaboration between marketing, sales, and customer care teams to align strategies and achieve common revenue goals.
• Act as a liaison between different departments to ensure a cohesive and integrated approach to operations.
• Collaborate & align all concerned departments to identify, implement, and integrate current and new technologies to enhance operational effectiveness.

Requirements

• 5+ years of professional experience in Revenue Operations.
• Proven experience in the SaaS environment, with a deep understanding of recurring revenue business models and key performance indicators.
• Fluent French & English is mandatory; confident and comfortable communicating with stakeholders at all organizational levels.
• Strong analytical skills with the ability to build, maintain, and optimize reporting dashboards and performance tracking tools (Excel or BI platforms).
• Proficiency with key tools such as CRM systems (HubSpot, Salesforce), BI tools (Looker, Power BI), and automation platforms (Zapier, Make, Notion, Airtable, N8N or equivalent), Methodology ETL/ELT data structure, multichannel tools (Lemlist, Outreach, Nooks) and AI tools (ChatGPT, Mistral) prompting.