Customer Experience Advocate responsible for delivering premier customer service and a world-class experience to thousands of customers every day, handling complex customer interactions, and developing real estate mastery.
Requirements
- Be the face and voice of Opendoor handling the sophisticated needs of our customers with integrity, empathy, and efficiency.
- Guide customers to understand all aspects of the Opendoor home-buying and home-selling process by responding quickly to questions and unresolved issues.
- Respond to incoming calls from customers, agents, neighbors, vendors, and partners wanting to learn about Opendoor.
- Own tough customer interactions that require de-escalation, gathering detailed information, and developing pathways for communication.
- Act as a liaison between customers and internal partners to resolve customer issues.
- Navigate internal and external knowledge resources to assist in your discernment, find solutions and deliver accurate information.
- Continuously develop your real estate and Opendoor knowledge by participating in training and discussions.
- Work closely with internal teams (sales, agents, pricing, home operations) and external partners (title/escrow, lenders) to deliver a perfect experience to customers.
- Meet team performance goals consistently (adherence, productivity, and CSAT)
Benefits
- Paid time off
- 12 paid holidays per year
- Medical/dental/vision insurance
- Basic life insurance
- 401(k) to eligible employees
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