OpenTable, part of Booking Holdings, is seeking a Senior Manager of Revenue Operations for Service Automation to lead a team in support of global customer success and account management. The role involves strategic post-sale initiatives, project management, stakeholder communication, and leveraging AI solutions. Responsibilities include owner development, coordination, data analysis, and process improvement to optimize customer experience and efficiency.
Requirements
- 5-10 years of experience in Operations and/or Strategy with people management responsibilities.
- Advanced Excel skills, including proficiency with pivot tables and VLOOKUP.
- Deep knowledge of Salesforce (Service Cloud) and Support operations systems.
- Experience contributing to Salesforce solution design and building a strategic systems roadmap.
- Passion for discovering and implementing cutting edge AI technologies.
- Operational experience measuring and improving efficiency.
Benefits
- Work from (almost) anywhere
- Company-paid therapy sessions
- Company-paid subscription to Headspace
- Annual company-wide week off
- Paid parental leave
- Paid volunteer time
- Development Dollars
- Leadership development
- Access to e-learning
- Travel Discounts
- Employee Resource Groups
- 5 weeks paid vacation
- Private health & dental insurance
- Income protection and life assurance
- Employee Assistance Program
- Pension plan contributions
- Bike2Work
- Season ticket loan
- Social events & happy hours
- Free lunch
To apply for this job please visit job-boards.greenhouse.io.
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