OpenTable, part of Booking Holdings, is seeking a Senior Manager to lead strategic post-sale initiatives in support of OpenTable’s global customer success and account management teams. This role involves managing a high-performing team, coordinating cross-functional projects, and manipulating large datasets to improve customer experience and efficiency. The ideal candidate will have a strong background in Support automation, sales outreach tools, and a passion for AI technologies.
Requirements
- 5-10 years of experience in an Operations and/or Strategy role with people management responsibilities.
- Advanced Excel skills, including proficiency with pivot tables and VLOOKUP.
- Deep knowledge of Salesforce (Service Cloud) and Support operations systems.
- Experience contributing to Salesforce solution design and building a strategic systems roadmap.
- Strong presentation and written/verbal communication skills.
Benefits
- Health benefits
- Flexible spending account
- Retirement benefits
- Life insurance
- Paid time off
- Paid parental leave
- Development Dollars
- Leadership development
- Access to on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- 20 days of paid time off
- Private health and dental insurance
- Life and Disability insurance
To apply for this job please visit job-boards.greenhouse.io.
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