Manager Sales Operations

Job Summary

The Operations Manager will be responsible for directing one or more complex projects through implementation in order to meet the business requirements, customer needs and defined drivers. The Operations Manager will ensure successful launch/deployment of various products. This position is the focus to which all processes, communication, accountabilities and procedures are filtered through to ensure an aligned team effort. The key focus of this position is overall management of projects across multiple business groups and ensuring delivery of specific business/customer functionality that is on time.

Responsibilities

• Develop and implement operational strategies and goals aligned with company objectives
• Monitor and analyze operational performance to identify areas for improvement
• Partner to develop/deliver communications regarding the progress, accountabilities and gaps in the progress of assigned projects
• Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services/products
• Communicate with Business Leaders, written and verbal
• Directly responsible for managing and overseeing projects: scope, schedule, risk, human resources, communications, procurement, change and methods for measuring results
• Coordinate resources to consistently deliver high quality products and services on time
• Develop timetables for implementation, monitor and perform strategic analysis for the projects and team results
• Research and make recommendations on procedures to enhance operational efficiencies
• Assemble and coordinate project team members; assign individual responsibilities
• Demonstrate knowledge of the techniques for managing cross-functional teams
• Skilled in planning and preparing effective written communications, ideas and concepts
• Apply strong project management skills and methodologies

Qualifications

• Bachelor’s degree in Business or Management, or minimum 7+ years of Operations Management/Project Management work experience
• Telecommunications Industry Experience
• Extensive knowledge of Microsoft Office and Project
• Experience with Executive presentation skills to draft professional, formal briefing material
• Highly developed interpersonal, written and verbal communications
• Ability to collaborate with key stakeholders outside own area of expertise
• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Demonstrated analytical and problem-solving skills
• Ability to interpret data analyses for operational insights
• Ability to work independently and with others at all levels within the organization
• Demonstrated facilitation skills and ability to manage meetings with project team members
• Project management training/certification; Project Management Professional (PMP) a plus
• Strong understanding of cable industry, digital solutions or customer experience
• Knowledge of Salesforce and Business Intelligence tools