Sales Operations & Support Specialist

Role Overview

Join a small, high-impact team at the start of a new product’s journey, surrounded by smart, innovative, and caring colleagues who value experimentation, data-driven decisions, and operational excellence. This role will primarily own sales operations while providing customer service and product support as business needs require.

What You Will Do

Own day-to-day sales operations and the product-led growth sales process across the customer lifecycle, manage customer subscriptions, and develop regular reporting and forecasts for pipeline, bookings, and sales performance.

Why It Might Be a Fit

This role is ideal for someone who combines operational discipline and financial acumen with a willingness to provide hands-on customer support and build scalable processes as the product grows.

Requirements

• Advanced English with clear, concise, and empathetic communication
• Experience in sales operations, revenue operations, SaaS subscriptions, customer support, or a related role
• Understanding of product-led growth models and the customer lifecycle
• Working knowledge of subscription revenue, forecasting, budgeting, invoicing, payments, and basic accounting concepts
• Strong analytical and problem-solving skills
• Experience maintaining CRM, subscription management, sales automation, or other systems of record
• Ability to analyze pipeline, bookings, revenue, expenses, productivity, conversion, and goal attainment
• Customer-focused mindset with the ability to troubleshoot issues and communicate resolutions clearly

Benefits

• Competitive compensation
• Flexible work arrangements
• Ample career opportunities and mentorship
• Collaborative culture with approachable leadership and recognition for impact
• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Opportunities for growth and development