Director Sales Operations

About Osmose

With 85 years of experience, Osmose proudly serves the electric utility and telecommunications industries across the U.S., helping enable the delivery of safe, reliable and affordable electricity and communications services to millions of customers nationwide. We are the industry leader in wood and steel structure condition assessment, life-extension and rehabilitation services. Our mission is to accurately inspect and mitigate aging infrastructure in a planned, programmatic manner that minimizes owner costs while maximizing benefits.

Headquartered in Peachtree City, Georgia, with satellite offices in Atlanta, Buffalo-Depew, Syracuse, Boston-Westborough and Secaucus, NJ, the Osmose footprint extends throughout the country. Our employees are inspired to perform each and every day by our core values of integrity, customer focus, safety, respect, excellence, flexibility, efficiency and ownership. Our staff and field personnel represent some of the most tenured, well trained, and innovative professionals in the industry.

We are currently seeking a hands-on Director Sales Operations responsible for supporting for the Business Development/Sales organization, including providing direct day-to-day support and analytics for the SVP Business Development in the areas of planning and organizing programs, initiatives, processes and systems which support the overall direct sales efforts of the company. Enhance and maintain sales reporting systems with IT, including the NetSuite CRM sales forecasting and business intelligence tools. The role also provides support for the Marketing Department as needed.

Responsibilities

• Compile and coordinate monthly commercial sales reporting and dashboards for the BOD with Finance team, including updates to profit center forecasts, key wins and losses for the reporting period, and regularly updated risks and opportunities to the sales forecast.
• Maintain and monitor the annual sales forecast in the NetSuite CRM. Maintain the integrity and accuracy of account and opportunity ownership to ensure accuracy of annual sales bonuses based on YOY sales growth.
• Implement CRM tools and features to enhance analytical tools and reports.
• Coordinate adjustments to the forecast with the Profit Center GM’s in Solutions Consulting, along with monitoring Saviom, the Ops. manpower planning tool to sync up forecasted vs. Ops. Expected sales.
• Serve as a key participant in sales and operations planning; continuously communicate and align revenue expectations with the Ops planning process.
• Tracking and managing sales compensation plans in conjunction with finance
• Update and maintain data on Osmose market share and sales by competitors; conduct industry related research.
• Compile and coordinate all specialized sales reporting, sales metrics tracking, etc. as needed by the SVP Business Development, CEO and CFO.
• Update and maintain the sales Territory Maps and Service Code Tree for use by both BD and Operations.
• Update and maintain the Osmose Statement of Environmental Responsibility.
• Coordinate sales team meetings and weekly calls.
• Coordinate sales training programs and other sales team educational initiatives.
• Coordinate and facilitate all consulting engagements for the BD team to ensure successful outcomes
• Coordinate all sales system enhancements and changes with IT and Finance to improve functionality and increase utilization (NetSuite CRM and QLIK BI Tool).
• Manage/facilitate special projects as assigned by the SVP Business Development.

Qualifications

• A minimum of five (5) years professional work experience in sales, sales administration, sales operations. Utility or telecom industry experience is a plus.
• Bachelor’s Degree in a related field; MBA preferred.
• Demonstrated skills in Microsoft Excel, PowerPoint and Word.
• Business, IT and financial acumen.
• Strong understanding of data analysis and insights generation.
• Experience in researching, analyzing, and reporting on competition and industry trends
• Experience in implementing business intelligence tools and CRM.
• Well-documented strengths in planning and organizing, attention to detail, oral and written communication, independent decision-making, interpersonal communication
• Highly collaborative with the ability to lead and participate in cross-functional teams.
• Background and present responsibilities must demonstrate potential for personal growth and additional development
• Willingness to travel overnight and work varied hours, when necessary, to achieve desired results.

Benefits

Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:

• Medical Insurance and Health Savings Account with company contribution
• Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!
• 401(k) with excellent company match
• Paid time off (vacation, sick, floating holidays)