The Customer Success Manager will help shape the future of the Customer Success team at Otter.ai, leading proactive engagements with customers, contributing to the creation of internal tools and processes, and acting as a technical advisor to customers. The role requires a strong technical background, strategic thinking, and exceptional communication skills.
Requirements
- BA/BS degree or equivalent practical experience
- 3+ years in Customer Success or Account Management
- 2+ years in a quota carrying role with proven success
- Strong technical background
- Experience using Salesforce
- Familiarity with customer success engagement tools such as Vitaly, Catalyst, Gainsight or Outreach
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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