Senior Customer Success Manager

Packback’s mission is to empower every student to be fearlessly curious and find their unique voice. As a Senior Customer Success Manager, you’ll nurture relationships with Enterprise accounts, retain instructors, and grow the user base. You’ll work closely with the Account Manager to align actions with account needs, conduct outreach, and facilitate customer adoption.

Requirements

• 4+ years in a customer-facing role such as Customer Success or Account Management
• Experience managing a high-volume book of business or pipeline (100+ accounts, clients, or users)
• Experience delivering training, onboarding, or presentations (virtual and/or in-person)
• Demonstrated ability to quickly learn and effectively use new technologies and incorporate AI into your workflow
• Strong verbal and written communication skills, with the ability to engage educators in clear, two-way conversations, deliver trainings, and ensure shared understanding
• Strong collaborator who builds relationships with internal teams and external stakeholders, including instructors and campus partners, to drive customer success

Benefits

• 12 weeks of paid leave for welcoming new children
• Multiple Health and Welfare Benefit Options (Medical, Dental, Vision)
• 401k plan (with employer matching)
• Flexible + Remote Work Opportunities
• Unlimited Paid Time Off (PTO)
• Employer Assistance Program (EAP)
• Calm and DoorDash subscriptions