PagerDuty is a leader in Digital Operations Management, and we’re expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation. As a Manager, Customer Success, you will lead a team of Customer Success Managers to increase product adoption, improve retention rates, and drive measurable business value.
Requirements
- Proven track record of high performance in managing strategic customers
- Strong analytical skills with the ability to use data to drive strategic decisions
- Experience with customer success and sales tools (Salesforce, Gainsight, Tableau, Gong, etc)
- Demonstrated ability to manage complex client relationships
- Experience working with and managing remote teams
Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty
- Paid parental leave
- Paid volunteer time off
- Company-wide hack weeks
- Mental wellness programs
To apply for this job please visit job-boards.greenhouse.io.
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