Pantheon WebOps Platform is seeking a Senior Revenue Operations Manager to drive efficiency and growth across the customer lifecycle. This role supports the Post-Sales organization, focusing on building processes and systems to improve retention and customer experience through data-driven insights. The role involves analytical rigor, operational excellence, and cross-functional leadership.

Requirements

Partner with CS leadership to define and operationalize the customer revenue model, including retention, expansion, and gross/net revenue retention targets
Support annual and quarterly planning: coverage models, capacity planning, segmentation, and territory alignment for CSMs, onboarding, and services
Optimize forecasting frameworks for accuracy for retention revenue
Partner with RevOps peers to ensure smooth handoffs across Marketing, Sales, Partner, and Customer functions
Lead root-cause analysis of churn and expansion performance to identify drivers and opportunities
Translate data into actionable insights for CS, Services, and Support leaders to improve retention and customer experience
Work closely with Enablement to ensure systems and processes are embedded in day-to-day workflows
Manage and optimize the CS tech stack, ensuring tool adoption and accurate data flow between systems and partnering cross functionally on systems that span the revenue cycle
Experience in Revenue Operations, Customer Success Operations, or Business Operations in a B2B SaaS environment