Revenue Systems Manager

parcelLab, the leading Operations Experience Management platform, is growing internationally, and fast! We’re looking for the best talent from across the world to help us bring people and brands closer together.

We are looking for a full-time Revenue Systems Manager to join our Business Operations Team.

You are comfortable multi-tasking while simultaneously paying very close attention to detail. You will also be highly organised and an excellent communicator, working with a range of department and user. As a digital first company, we offer greater flexibility in working location. Therefore, you can work from one of our offices in London, Munich or remotely within the UK, Germany or Spain.

What you can expect:

• Maintain data integrity within customer records in Salesforce.com and other systems. Serve as the primary administrator of our Salesforce instance and complete the usual tasks of which include field creation, layout modifications, and implementation of workflows and validation rules.
• Monitor system adoption and data compliance and governance
• Collaborate with other departments to improve integration between Salesforce and other mission-critical systems, including marketing automation, billing, engineering, and support
• Enrich our CRM with data from third-party sources.
• Contribute to documenting improvements in our sales playbooks
• Manage our key revenue systems with regards to permissions, data integrity, integrations and future development
• Coordinate with Finance, Sales, Marketing and other stakeholder functions to ensure smooth integration & alignment of systems and data flow
• Assist in the development of an internal BI system (using powerBI)

What you need to succeed:

• You should be a SFDC trailhead who has achieved or is working towards achieving your Administrator or Advanced Administrator certification
• You’ve supported at least 50 Salesforce users at some point in your sales operations career. Bonus points if you’ve scaled to 100+ users.
• You’ve used Outreach, Gong, ZoomInfo, SalesNavigator, HubSpot and MS Teams.
• Highly experienced with Salesforce.com, both from a user and administrative point of view. Confident use of workflows and use of Process Builder. A true champion of the system
• Min. of 3-4 years of professional experience with at least 1-2 years of experience in a sales operations, Salesforce Administrator, or similar role
• Excellent oral and written communication skills in English

Nice to haves:

• Experience of APEX coding
• CPQ Specialist certification

Perks & Benefits:

🧠 Plenty of room for your own ideas…space to try, fail and learn!

🛳 Comprehensive 30-60-90 day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

🏝 As a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem! Find yourself a co-working space instead, and we’ll pay

🪴 Make use of our home office set-up budget to get kitted out (a spacious desk, comfy chair, some houseplants, or great tech accessories!), and all this alongside the latest MacBook or PC

🚀 Career development opportunities, including our Leadership Development Program and our Future Leaders Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

🧘🏽‍♀️ Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform nilo.health

🎉 Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

🌏 Be part of a motivated, diverse and international team made up of over 34 different nationalities; and with a five-star rating for company culture and employee experience on Glassdoor, you’ll love working here!

About parcelLab:

We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 550+ brands worldwide, including IKEA, Bose, Puma, Lidl, Farfetch and Nespresso.

With offices in Munich, London, Paris and Boston, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in Europe in 2021.

It’s all in a day’s work for us:

– Monitor over six million shipments per day
– Now actively managing operations experiences in 153 countries across the globe
– Send around thirteen million pro-active, personalized, event-driven emails
– Shipping data comes from more than 150+ carriers worldwide, including DHL, FedEx & DPD
– Creating over 40 million reasons for people to fall in love with brands each day

For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people very day.