Account Manager II (Issuing)

Account Manager II (Issuing) – responsible for collaborating with Partners and key internal stakeholders to evaluate, design and implement financial products and services while maintaining compliant oversight.

Requirements

• Collaborate with Partners and key internal stakeholders to evaluate, design and implement financial products and services while maintaining compliant oversight.
• Serve as an advocate for partners, assisting with implementations, and remediation efforts throughout the process, ensuring the highest level of quality, deep knowledge of the Financial Services or Payments industry, compliance, and partner satisfaction.
• Cultivate and maintain strong relationships with partners in the BaaS services sector.
• Communicate partner issues and ensure the partner executive teams are aware of the issues.
• Serve as the primary operational day-to-day point of contact for partners inquiries, concerns, and service requests.
• Provide customer-Focused delivery for Pathward’s partners.
• Understand partners goals and develop tailored solutions to meet their needs.
• Collaborate with cross functional teams to evaluate, design, and implement new programs and services.
• Provide consultative and results-oriented support and guidance to partners throughout all phases of the implementation process.
• Demonstrate subject matter experts of program requirement document and additional add-on features
• Champion partner needs and advocate for their success within the organization
• Proactively addresses any issues or challenges, striving to exceed partner expectations.
• Collaborate with cross functional teams to review monitoring metrics for partners to identify potential gaps and remediation needs.
• Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction.
• Navigate a complex regulatory environment.
• Strong time management skills.
• Manage complex partner portfolios.
• Demonstrate ability to assess and manage risk in a dynamic environment.

Benefits

• health insurance
• 401(k) retirement benefits
• life insurance
• disability benefits
• paid time off