Revenue and Customer Operations Manager

Role Overview

Payscale is seeking a highly analytical and strategic Revenue and Customer Operations Manager to drive insights, scalability, and operational excellence across our entire Go-to-Market (GTM) organization— including Sales, Account Management, and Customer Success.

What You Will Do

Act as a strategic partner to GTM leadership in Sales to drive planning, performance tracking, and operational execution. Build and maintain comprehensive dashboards, reporting suites, and models to track pipeline, bookings, retention, and growth KPIs across all GTM.

Why It Might Be a Fit

You will thrive on building systems, processes, and dashboards that make teams more efficient and data-driven, and have a strong ownership mentality—proactive, resourceful, and comfortable with ambiguity.

Requirements

• 6-8+ years experience in Revenue Operations, Sales Strategy, FP&A, or Management Consulting (SaaS or recurring revenue preferred)
• Deep familiarity with GTM motions beyond Sales—specifically Account Management and Customer Success
• Expert-level Excel skills including data modeling, nested formulas, and charting
• Understanding of relational and multi-dimensional data structures
• Strong proficiency in Salesforce (admin-level knowledge a plus)
• Strong fluency in one or more analytics/reporting tools (Looker, Tableau, Power BI, etc.)
• Exceptional business acumen with ability to turn data into actionable insights
• Experience managing complex projects and collaborating cross-functionally
• Excellent written and verbal communication skills—comfortable interfacing with senior leaders

Benefits

• Flexible paid time off
• 14 Paid Company Holidays
• Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
• Unlimited infertility coverage benefits through our medical plans
• Additional supplemental health benefits offered to you and your family
• 401(k) retirement program with a fully vested immediate company match
• 16 weeks of paid parental leave for birthing and non-birthing parents
• Health Savings Account (HSA) options and company contributions each pay period
• Flexible Spending Account (FSA) options for pre-tax employee allocations
• Annual remote work stipend to be used on wellness or home office equipment