Account Manager, Technical

At PDI Technologies, we empower leading convenience retail and petroleum brands with cutting-edge technology solutions. The Technical Account Manager role ensures client satisfaction and retention by providing guidance, sharing operational best practices, and mitigating risk.

Requirements

• 5+ years in the cybersecurity industry
• 3-5 years working with an MSSP
• Strong background in security/networking and security technologies (firewalls, end point protection, firewall protection, vulnerability management tools, and SIEM tools)
• Outstanding customer service and customer management skills
• Excellent verbal and written skills
• Critical thinking and problem-solving skills
• Ability to prioritize work and meet the simultaneous requirements of multiple customers and departments
• Strong leadership, organizational, and interpersonal skills
• Ability and desire to thrive in a high-pressure, growing, client-services entrepreneurial environment
• Self-direction of day-to-day activities – collaborating with team members to share best practices and experiences
• Exceptional listening skills with the ability to ascertain unspoken needs
• Outstanding skills with standard Microsoft Office applications (Excel, Word, Outlook, PowerPoint)

Benefits

• Competitive salary
• Market-competitive benefits
• Quarterly perks program
• Ample time off
• Hybrid working arrangements
• Continuous learning
• Professional certifications
• Leadership development opportunities