We currently have a career opportunity for a Key Account Director to join our team located in St. Louis, Missouri.
The Key Account Director is a senior leadership position with the skills and experience to lead our largest, most strategic accounts while also serving as a key participant in the leadership of the local business unit. This individual will have overall responsibility for the strategic leadership of enterprise client engagements from a delivery perspective and work closely with Sales Executives for ongoing client development and relationship management activities.
Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.
Responsibilities
Delivery Execution
- Oversees all delivery of services across an enterprise account
- Drives adoption of delivery excellence practices and continuous maturity
- Ensures high customer satisfaction and partnership
- Shapes the account team organization & structure to produce high customer satisfaction and scale for growth
- Ensures timeliness and accuracy of account financial operations (backlog, forecast, time/expenses, invoicing, and receivables)
- Achieves account delivered revenue and profitability targets
Consulting Skills / Solution Design
- Understands the unique business and technical challenges of the client organization to ensure contextual communications and offers of help
- Partners with sales and delivery team members to proactively design, craft and communicate solution offerings
Account Strategy
- Collaborates across Perficient business units to develop, update, communicate and implement the account vision & strategic plan
- Builds a high-performing account team capable of producing high customer satisfaction and scale for growth
- Coordinates with the Perficient executive sponsor and other leaders to drive C-level relationships and larger offerings
Account Growth
- Grows account sales bookings and revenue by executing upon the account strategy and bringing proactive offerings to clients
- Diversifies the types of offers (portfolio) sold by partnering with multiple business units across Perficient
- Diversifies Perficient’s business footprint across multiple departments and/or divisions within the customer organization
- Partners with Perficient sellers, strategists, SMEs and business unit leaders to bring proactive offerings to clients
Leadership & Development of Talent
- Leads with a posture of ambition and passion for the future
- Sets the overall tone/mood of the account (enthusiasm, commitment, professionalism, resilience, etc.)
- Enables and coaches account team members
- Works both on self-development and developing others as well
Client / Team Relationship
- Establishes and nurtures strong client relationships up/down/across the client organization
- Expands the Perficient portfolio to ensure continuous growth and diversification of business.
- Leverages Perficient partnerships (Adobe, Salesforce, Google, MSFT, etc.) to expand and diversify footprint of business within client account
Qualifications
- Typically has 10-15+ years of business experience in one or more disciplines (Program Management, Solution Architecture, Account Management)
- Capable of leading a global account team with annual revenue of $20M-$30M+
- Proven track record of producing year-over-year account growth
- Ability to establish an account strategy and produce proactive offerings
- History of building skills in the areas of delivery excellence, account operations, account strategy, relationships, sales, and overall account leadership
- Ability to work collaboratively to build high functioning account team
- Strong consulting and communication skills
- High level of career ambition
Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.
WHO WE ARE:
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
WHAT WE BELIEVE:
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.
WHO WE ARE
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed.
WHAT WE BELIEVE
At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.
We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations:
Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.
IMPORTANT INFORMATION: Applicants should ensure that their e-mail settings will receive e-mail from the iCIMS system otherwise, you could miss critical communications related to your application.
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