Customer Success Manager

PerkinElmer is seeking a Customer Success Manager to lead the Strategic Customer Experience and Customer Engagement plan, developing a robust Voice of the Customer and engagement program to ensure stakeholders understand the services delivered and their value.

Requirements

• Customer-focused with ability to make the internal and external customer the center of attention
• Leadership or Service Delivery Management
• Global Fluency with ability to engage and be part of an international and diverse team
• Accountability with ability to take ownership of responsibilities and commitments to goals
• Creating and Delivering impactful Presentations
• Thinks strategically with ability to bring together seemingly disparate ideas, areas, products, etc. to create new solutions for the customer
• Team building with ability to promote collaboration and cross-cultural cooperation
• Engages others with ability to encourage and engage in collaboration with others
• Demonstrates integrity with ability to act consistent with what he/she says and believes in line with ethical standards
• Shows respect for others with ability to understand, value and navigate different perspectives and modify own views
• Communicates and influences with ability to convince, influence or persuade others to gain support for own agenda across the organization
• Results-oriented with ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Equal Opportunity Employer