Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.
In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.
We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!
What you’ll do
- Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
- Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
- Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
- Navigate through multiple departments within an organisation to expand use cases and business value of Pigment
- Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution
- Lead the development of the Pigment community though thought leadership, events, and developing practices
- Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap
Who you are
- Significant experience in account management, sales or professional services at a software/SaaS company
- Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- Fluent English and French or additional European languages is an advantage
- BA/BS degree required, MBA or other relevant advanced degree preferred
What we offer
- Competitive package
- Equity options
- Healthcare: AXA for you and your family
- Brand new offices in the heart of London (Liverpool St Station)
- Remote-friendly policy
How we work
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
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