Customer Success Manager

Hybrid Full TimeToronto, ON, CanadaPigment

Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.

In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.

We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!

What you’ll do

  • Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
  • Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
  • Establish measurable goals and KPIs for your customer accounts and drive a plan to completion
  • Navigate through multiple departments within an organisation to expand use cases and business value of Pigment
  • Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution
  • Lead the development of the Pigment community though thought leadership, events, and developing practices
  • Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap

Who you are

  • Significant experience in account management, sales or professional services at a software/SaaS company
  • Proven track record of building strong C-level executive relationships, a deep sense of empathy and dedication
  • Experience in preparing and delivering presentations targeted to a senior audience
  • Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
  • Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement
  • Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
  • Ability to adapt to a rapidly changing product and respond strategically to customer needs
  • Experience meeting multiple objectives in an entrepreneurial environment with little supervision
  • Fluent English and French or additional European languages is an advantage
  • BA/BS degree required, MBA or other relevant advanced degree preferred

What we offer

  • Competitive package
  • Equity options
  • Healthcare: AXA for you and your family
  • Brand new offices in the heart of London (Liverpool St Station)
  • Remote-friendly policy

How we work

  • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
  • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
  • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment

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