Customer Success Manager

We are seeking a highly motivated and experienced Customer Operations Success Manager to join our Operations team. As a Customer Operations Success Manager, you will be the first line of defense for any kind of client issues or requests and will play a key role in evolving our Operations processes and tools.

Requirements

• At least 3 years of experience in customer success, customer support, or a related field within a SaaS or software environment.
• Excellent problem-solving abilities and technical proficiency to troubleshoot product-related issues.
• Strong project management skills and the ability to juggle multiple priorities.
• Proven track record of managing support operations and improving customer service processes and tools.
• Experience in a startup environment, building support systems and processes from scratch.
• Fluency in English.
• Proactive, able to prioritize, and willing to thrive in our rapidly growing startup environment and contribute energetically to our collective success.
• Attention to detail, excellent listening skills, and ability to be a valuable team member.

Benefits

• Competitive salary package
• Equity (BSPCE)
• RTT
• Meal vouchers (Swile)
• 1 day of remote work per week
• Office at Morning Bourse in Paris
• Multicultural and international team (more than 15 nationalities)