AI Customer Success Manager – SMB (Automotive)

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. As a Regional Customer Success Manager (SMB), you will own the success and health for a segment of Podium’s small business customers, developing strategies to increase engagement, mitigate churn, and accelerate value for customers.

Requirements

• 1+ years in a customer-facing role
• Working knowledge of AI technologies
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical abilities
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
• Collaborative team player

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel