Director of Revenue Operations

About the Role

Are you ready to take charge of the operational backbone of a fast-growing restaurant technology company? Popmenu is on the lookout for a Director of Revenue Operations who can lead initiatives to enhance revenue generation while streamlining processes through data-driven insights. If you’re a strategic thinker with a passion for optimizing revenue strategies and fueling growth, this is the role for you!

As the Director of Revenue Operations, you will build and scale the operating system that powers the GTM engine across Sales, Marketing, Customer Success, and Partnerships. Your work will drive clarity, consistency, and execution excellence, ensuring teams operate with speed and precision. Reporting to the CFO, you’ll partner closely with GTM and Finance leadership to translate strategy into systems, processes, and insights that accelerate revenue growth.

With an AI-first mindset, you will design and refine workflows that put the right tools and data in the hands of reps at the exact moment they need them, enabling one person to deliver the output that once required a larger team. This includes turning business goals into clear AI use cases, embedding them into daily workflows in collaboration with Sales, Marketing, and CS leaders, and ensuring every AI-driven process is explainable, auditable, and aligned with revenue objectives.

This is an opportunity to play a key role in shaping how we sell, measure, and win.

What You’ll Do

• Lead the development and execution of revenue operations strategies that align with Popmenu’s business goals and enhance operational efficiency
• Build an AI-powered GTM operating system that boosts pipeline, speeds deals, and strengthens retention while keeping data quality and accountability tight
• Own the full GTM tech stack, driving automation, system governance, data integrity, and adoption across platforms such as Salesforce, Salesloft, Zoom, Slack, Leandata, marketing automation, and integrations
• Collaborate with customer success teams to enhance retention and upsell strategies, helping to maximize customer lifetime value
• Use data analytics to track revenue performance metrics and develop actionable insights, improving sales forecasting accuracy
• Implement best practices across the revenue organization, ensuring alignment between sales, marketing, and customer success
• Facilitate strong cross-departmental communication to support collaborative revenue growth initiatives
• Build and maintain dashboards and reports for the senior leadership team, providing insights and recommendations for action

Requirements

• Bachelor’s degree in Business, Finance, Marketing, or a related field; MBA preferred
• 8+ years of experience in revenue operations, sales operations, or similar roles, preferably in a SaaS environment
• Strong understanding of sales and marketing dynamics, along with experience working with cross-functional teams
• Advanced GTM expertise across multiple motions (Demand Gen, ABM, Partner, etc.) in CRM tools (Salesforce required) and marketing automation platforms
• Exceptional leadership skills with the ability to mentor and develop teams, fostering a culture of high performance
• Experience in revenue forecasting, financial modeling, commission plan creation, and dashboard/report building
• Ability to thrive in a fast-paced environment while managing multiple priorities and meeting tight deadlines

Benefits

• Remote Work: Hybrid work model with flexibility and freedom. Results-focused culture
• Experience: Work with and learn from an experienced team that has developed many successful products used by millions of users and tens of thousands of clients monthly
• Growth and Development: Personal growth is unavoidable in a start-up. The company keeps innovating and improving, and team members grow as well
• Genuine Core Values: Four core values carefully sculpted to represent company culture. Quarterly peer recognition through “Super Booms”
• Giving Back: Culture champions pick a cause they’re passionate about, and the company makes a donation in their name
• Company Ownership: Every team member receives meaningful company equity options
• Benefits for the Whole Family: Competitive salary, medical, dental, vision, 401(k) benefits, and Wagmo Wellness Plan for furry family members