Principal Customer Success Manager

At Klaviyo, we’re looking for a Principal Customer Success Manager to provide proactive, high-touch strategic consulting to our upper Mid-market customers. The ideal candidate will have strong technical skills, a previous background in email marketing or working in marketing strategy with upper Mid-market accounts, and experience managing customer relationships through Salesforce, Gainsight or similar CRMs.

Requirements

• 5+ years of mid-market or enterprise account management experience
• Excellent program management skills
• Excellent communication skills via phone, video conference, and email
• Experience managing customer relationships through Salesforce, Gainsight or similar CRMs
• Experience using email marketing platforms and E-Commerce platforms
• AI fluency and experience with AI in work or personal projects

Benefits

• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive range of health, welfare, and wellbeing benefits