Enterprise Customer Success Manager

Probook is looking for an Enterprise Customer Success Manager to carry a portfolio of their highest-ACV accounts and own their success. The ideal candidate will have experience in B2B SaaS Customer Success or Account Management with direct ownership of GRR, NRR, and expansion metrics. The role involves driving outcomes, managing multi-stakeholder accounts, and owning commercial conversations.

Requirements

• NYC-based
• 5 days/week in-office
• 3+ years in B2B SaaS Customer Success or Account Management with direct ownership of GRR, NRR, and expansion metrics
• Startup experience required (Series A–D)
• Demonstrated ownership of a book with $100K+ ACV accounts
• Experience managing multi-stakeholder accounts with 3+ decision makers or business units
• Proven track record running executive-level business reviews and owning commercial conversations — renewals, upsells, escalations

Benefits

• Comprehensive medical, dental, and vision
• $1,000/month stipend (food, gym, Uber)
• Really good office snacks
• Direct line to world-class investors and advisors